Refund policy

Thank You for Shopping with RoyalTee Hair Co.

At RoyalTee Hair Co., we are committed to providing premium-quality 100% Raw Hair. Because human hair extensions are considered hygienic products, we ask that you carefully review our return policy before placing your order.

By completing your purchase, you agree to the terms outlined below.

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7-Day Return Policy

We proudly offer returns on eligible, unopened hair extensions within seven (7) days of receiving your order.

To qualify for a return, all of the following conditions must be met:

Hair must be unused, unworn, and uninstalled.
Hair must remain in its original packaging.
Security ties, seals, and tags must remain completely intact.
Hair must not be brushed, combed, washed, cut, colored, bleached, chemically treated, or altered in any way.
Hair must be free of odors, makeup, styling products, or signs of wear.

Because our products are hygienic, we cannot accept returns on hair that has been opened, installed, or tampered with.

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How to Start a Return

To request a return, please email us within 7 days of delivery at:

📧 mailto:hello@royalteehairco.com

Please include:

Your Order Number
Full Name
Reason for the Return
Photos (if your item arrived damaged or incorrect)

Do not return your order without receiving return authorization from our customer support team.

Unauthorized returns may be refused.

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Refunds

Once your return has been received and inspected, we will notify you regarding the approval or denial of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable.

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Exchanges

We only replace items if:

You received the wrong item.
Your item arrived damaged.
Your order contains a manufacturing defect.

If you experience any of the above, please contact us within 48 hours of delivery.

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Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on:

Opened bundles
Installed hair
Worn hair
Washed hair
Colored or bleached hair
Cut lace
Customized wigs
Clearance or sale items

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Order Cancellations

Orders may be canceled or modified within 24 hours of purchase.

After 24 hours, your order may already be in processing and cannot be guaranteed to be canceled or changed.

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Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

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Chargebacks

If you have an issue with your order, we encourage you to contact us first so we can work toward a resolution.

Fraudulent or abusive chargebacks may be disputed with supporting documentation, including order confirmations, shipment tracking, delivery confirmation, and customer communications.

Contact Us

RoyalTee Hair Co.

📧 : hello@royalteehairco.com

Business Hours

Monday–Friday

9:00 AM – 6:00 PM EST